| 2006 | Sureshchandar, G.S. and Rainer Leisten: A Framework for evaluating the Criticality of Software Metrics An Analytic Hierarchy Process (AHP) approach. In: Measuring Business Excellence, 2006, 22-33 |
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| 2006 | Sureshchandar, G.S. and Rainer Leisten: Software Metrics for enhanced business excellence: An investigation of research issues from a macro perspective. In: Total Quality Management and Business Excellence, 2006, 609-622 |
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| 2005 | Sureshchandar, G.S. and Rainer Leisten: Holistic Scorecard Strategic Performance Measurement and Management in the Software Industry. In: Measuring Business Excellence, 2005, 12-29 |
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| 2003 | Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N.: Customer Perceptions of Service Quality in the Banking Sector of a Developing Economy A Critical Analysis. In: International Journal of Bank Marketing, 2003, 233-242 |
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| 2003 | Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N.: The Influence of Total Quality Service (TQS) Age on Quality and Operational Performance. In: Total Quality Management and Business Excellence, 2003, 1033-1052 |
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| 2002 | Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N.: Determinants of Customer Perceived Service Quality: A Confirmatory Factor Analysis Approach. In: Journal of Services Marketing, 2002, 9-34 |
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| 2002 | Sureshchandar, G.S., Rajendran, C., Anantharaman, R.N. and Kamalanabhan, T.J. Managements Perception of TQS in the Banking Sector of a Developing Economy A Critical Analysis. In: International Journal of Bank Marketing, 2002, 181-196 |
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| 2002 | Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N.: The Relationship between Managements perception of Total Quality Service (TQS) and Customer Perceptions of Service Quality. In: Total Quality Management, 2002, 69-88 |
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| 2002 | Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N.: The Relationship between Service Quality and Customer Satisfaction - A Factor Specific Approach. In: Journal of Services Marketing, 2002, 363-379 |
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| 2001 | Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. A Conceptual Model for TQM in Service Organisations. In: Total Quality Management, 2001, 343-363 |
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| 2001 | Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N.: A Holistic Model for Total Quality Service. In: International Journal of Service Industry Management, 2001, 378-412 |
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| 2001 | Sureshchandar, G.S., Rajendran, C. and Kamalanabhan, T.J. Customer Perceptions of Service Quality - A Critique. In: Total Quality Management, 2001, 111-124 |
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